Careers

• Leading the team: Supervising, training, and motivating staff to provide top-tier customer service and cat care.
• Managing operations: Overseeing the cafe and hosting areas, maintaining cleanliness, and handling day-to-day logistics.
• Driving sales goals: Ensuring the business meets revenue targets through strong team leadership and customer engagement.
• Inventory & ordering: Managing weekly supply orders to keep things running smoothly.
• Scheduling & problem-solving: Handling shift coverage, resolving staff or customer issues, and ensuring everything runs efficiently.
• Supporting cat care: Working closely with our cat care team to ensure the well-being of our feline residents.

This job isn’t for everyone! It can be physically and emotionally demanding, and we need someone who is reliable, adaptable, and passionate about what we do. Here’s what we need:

✔ At least 1 year of management experience (cafe, restaurant, or retail preferred)
✔ Strong leadership, communication, and problem-solving skills
✔ Ability to lift up to 50 lbs and handle physically demanding shifts
✔ Comfort working in an emotionally challenging environment (some of our cats are sick, scared, or waiting for adoption)
✔ Passion for cats and animal rescue—this isn’t just another retail job!
✔ Availability to work a flexible schedule, including weekends and evenings

If you’re looking for a low-stress, casual job, this is NOT it—but if you love working with people, solving problems, and making a difference in the lives of rescue cats, you might be the perfect fit.

• Competitive starting pay of $45,000 annually, with room for growth.
• Comprehensive benefits including dental coverage after 90 days of full-time employment.
• Enjoy a tight-knit, passionate team who cares about the work they do.
• Staff discount on cat supplies and merchandise.
• And of course… spending your days around cats! 🐾

Guest Experience

• Greet and assist guests in a friendly, engaging way
• Check guests into the Cat Forest and explain the experience
• Answer customer questions and guide them through the adoption process
• Help create great adoption matches and set realistic expectations about cat care
• Speak confidently to guests of all ages, including children

Cafe & Retail Operations

• Take customer orders and prepare high-quality bubble tea drinks
• Brew teas, cook tapioca pearls, and ensure consistent drink quality
• Restock and organize product displays in our retail space
• Accurately handle payments and online order pickups
• Keep the café and kitchen clean and well-organized
• Engage with visitors and provide assistance in shopping for cat food, toys, treats, etc.

Cat Forest

• Monitor guests in the Cat Forest and ensure cats are treated respectfully
• Actively engage with visitors and answer questions about the cats
• Follow strict cleaning and disease prevention protocols — this includes regular litter box duty.
• Monitor cat health and behavior, and report concerns to the cat care manager
• Help maintain a calm, safe, and enriching environment for our rescue cats

General Duties

• Complete opening, closing, and cleaning tasks
• Work on your feet throughout the day and safely lift up to 50 lbs
• Collaborate with coworkers to ensure smooth operations

This job isn’t for everyone! It can be physically and emotionally demanding, and we need someone who is reliable, adaptable, and passionate about what we do.

Here’s the nuts and bolts of what we need:

• Legally authorized to work in Canada
• Holds a valid Food Safety Certification
• Not allergic to cats — you’ll be around 30+ daily
• Confident handling cats of all sizes and temperaments
• Friendly, outgoing, and comfortable working in a fast-paced setting
• Excellent communication skills — verbal, written, and with groups
• Comfortable doing physical work: lifting, squatting, cleaning, etc.
• Passionate about animal rescue and guest experience

• Comprehensive benefits package after 90 days
• Opportunities for career growth
• A meaningful, dynamic workplace where no two days are the same
• Spend your days with over 30 adorable, adoptable rescue cats
• Make a real impact by helping cats find loving forever homes
• Free bubble tea drinks on shift
• Staff discount on retail products