PLEASE READ BEFORE VISITING
COVID-19 Safety Measures
-Guests are required to wear a face mask or covering while inside Catoro Cafe. If you do not have one, we will provide one to you for free.
-Guests aged 13+ will be required to show Proof of Vaccination upon check-in for Cat Forest Visits. For more information please visit: https://www2.gov.bc.ca/vaccinecard.html
-Guests will be reminded to maintain at least 6ft for safe social distancing from other guests that are not part of their own group.
-Guests will be required to answer pre-screening questions prior to their Cat Forest Visit.
-The cafe and Cat Forest will operate at a reduced capacity.
-Guests will be offered hand sanitizer and a hand wash station upon entering. Hands must be washed or sanitized between petting different cats.
-All tables, chairs, and high touch surfaces will be disinfected each hour.
-No cash will be accepted at this time. Card readers will be disinfected for each use.
-Masks will be worn by all staff and they will follow strict hygiene protocols at all times.
Play with the cats at your own risk
Cats have sharp nails and teeth. Although we have carefully selected the most socially compatible cats to place in the cat forest, there is always still a risk of injury when playing with cats.
You will be asked to sanitize your hands before entering the cat room.
Do not feed cats or leave food unattended
We have a strict feeding schedule and diet plan for all our cats. They may not eat any food or treats brought in from the outside. We have small treats available for purchase if you want to feed the cats yourself.
Do not disturb cats while they're drinking or eating
Please remain calm and quiet around feeding cats. Do not disturb them or try to feed them yourself. Our cats have been brought from sometimes stressful living situations and our goal is to rehabilitate all of our cats to be calm and social companions.
No picking up cats
Be gentle and respectful when playing with cats. You may pet the cats. If they wish to be closer to you, they may jump on your lap (if you're lucky!)
Please do not wake a cat if it is fast asleep
The same rules apply as above. Please do not disturb a cat that is sleeping.
Take some pictures!
Photos are definitely allowed but absolutely no flash is to be used. You can tag @catoropets on Instagram for a chance to have your photo's featured.
Quiet Cat Forest
The cat forest is a QUIET ZONE. Please use your inside voice!
General Cat Forest Etiquette
No running is allowed in the cat forest and no chasing after cats. This is the cats’ home and they are free to go wherever they please. Do not hold them down or restrict their freedom of movement in any way.
Parents & Children
Children 5 to 10 years old must be accompanied by an adult (maximum one children per adult). We do not allow children age 4 and under in the cat lounge. Please supervise your child at all times.
Failure to follow rules
Staff at Catoro may issue a warning if any rules are not being followed. If you or your children continue to break our rules, our staff will ask you to kindly exit the cat room.